Late fees are calculated based on the item’s daily rate, which is determined by dividing the weekly rental price by 7. Each additional day that an item is not returned may be eligible for a late fee.
Late fees are applied at the discretion of the provider. We encourage providers to request a late fee when a delay occurs through no fault of their own.
Exceptions to the Late Fee Policy
A late fee may not apply if the pickup and drop-off days are the same. In this case, renters are given an additional grace day to return the item.
Net 30 Policy
Providers can expect compensation within a maximum of 30 calendar days after claim approval.
What to Do If a Renter Returns Your Props Late
If a renter returns your props late, please contact Setcircle to begin the claim process.
You can message us through the Help Center in the bottom-left corner of our website, or email us at [email protected].
Once we receive your claim, we’ll work with you to review the situation and make sure you are properly compensated for the inconvenience.